Need more information? Give us a call or email us to schedule a free consultation.

Call: +1 (312) 897-3735
E-mail: info@pilotnow.com

Research FAQ

All data is validated before delivering ensure a 100% accuracy guarantee. If a prospect does not meet your criteria we are happy to replace it.
Absolutely. Pilot will build you a sample customized to your needs and calibrate with your team prior to engaging. All free of charge.
We deliver your leads in a file format of your choosing or can upload them directly into your CRM. Leads can be delivered daily or weekly depending on your appetite.
Pilot Research is uniquely tailored to each client with different research tasks requiring various levels of time to complete. Prior to starting any Pilot, we build a free sample to your specification, calibrate to ensure satisfaction before giving you a guaranteed output for your Pilot.
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Where do you find leads?

We source 100’s of databases, LinkedIn and and good old fashioned google search to find prospects that meet your criteria.

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How accurate is your data.

All data is validated before delivering ensure a 100% accuracy guarantee. If a prospect does not meet your criteria we are happy to replace it.

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Can I see a sample list before I sign.

Absolutely. Pilot will build you a sample customized to your needs and calibrate with your team prior to engaging. All free of charge.

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Can you validate/enrich my leads?

Yes. We can validate your leads, correct information and find replacements for leads that are no longer valid.

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How/When are lists delivered?

We deliver your leads in a file format of your choosing or can upload them directly into your CRM. Leads can be delivered daily or weekly depending on your appetite.

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What is a credit?

Pilot Research is uniquely tailored to each client with different research tasks requiring various levels of time to complete. Prior to starting any Pilot, we build a free sample to your specification, calibrate to ensure satisfaction before giving you a guaranteed output for your Pilot.

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Can I add more credits to my plan.

Absolutely. Scale up or down at any time.

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What data elements come with my leads?

Pilot leads come with detailed info on your target companies, contacts, social media profiles and contact information. You can add additional data elements as you see fit.

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What kind of data elements can I get.

We love niche. You name it, and we will see if we can find it. We always start with a free test and calibration to ensure you are satisfied with leads.

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Who do I contact if I want to change my ICP?

You can communicate directly with your dedicated pilot researcher through email, phone or chat or contact our customer service department.

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What hours of the day is my researcher available.

Pilot researchers work US EST hours. They are available to you from 9-5pm Monday through Friday. Should you need alternative hours of coverage, this can be arranged.

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Where is my researcher based?

Pilot researchers work out of our offices in Europe and Canada.

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Do they speak English.

Of course. Pilot researchers speak English and are highly educated with either a bachelors or Masters degree. You will have the opportunity to meet your researcher before committing to a pilot.

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Can Researchers research in other languages?

Yes! Pilot has clients on all 5 continents and does research in 8 languages including Spanish, Mandarin, Arabic and slew of other European languages.

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Do you use contractors?

No. All research is done my Pilot employees, in Pilot offices supervised by Pilot specialists and Quality control managers.

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Can you find me contacts for specific companies I want.

Yes. Send us the companies and titles you wish to source along with required data elements and we will handle the rest.

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Why should I use Pilot researchers?

A human will always understand your needs better than some database. Your researcher is embedded into your team like any new employee and quickly adopts your culture. By using a human researcher, you have the right to reject any prospect for any reason thus ensuring your lists meet your exact needs.

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Can a buy a ready made list.

No. Pilot does not build lists and sell them to multiple clients. Each lists is custom sourced for that client and thus would not be suited for other clients. Let us know your needs and we will build your list to your specifications.

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Do I own the leads?

Yes. All leads we generate for your team are owned by you and cannot be sold to other Pilot clients.

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Can you research tradeshow attendees?

Absolutely. We can work from scratch or enrich incomplete attendee lists that you receive as a feature of the tradeshow you are attending.

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How quickly can you start?

Our free pilot test and calibration can be completed in less that 48 hours and we can start work immediately.

General FAQ

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Is Pilot a US company?

Yes. Pilot is a US Company, Incorporated and based in Chicago Illinois.

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What experience do you have in my industry.

Out team has over 20 years of sales development experience generating qualified leads accross multiple industries. As part of our consultation, we are more than happy to share success stories relevant to your industry.

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Where are your offices? Can I come by and check you out?

Absolutely! You can swing by any of our offices at any time just bring doughnuts! We are headquartered in Chicago with offices in Vancouver and Kiev.

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Do I have to sign a contract?

No. We are one of the few lead generation and sales development agencies to offer month to month solutions.

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How do I pay.

Pilot will send you an invoice. We take all major credit cards and can do ACH. We also happily take checks and will start accepting Bitcoin in 2018.

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Do you do discounts?

Yes. Discounts are available for larger teams and longer commitments.

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How do I communicate with my team.

Email, Phone, Skype, private Slack channel, message in a bottle.

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What are your hours of operation.

We are a global company so someone is online at all times. Our General hours of operation are 8am eastern to 6pm western.

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How are you funded?

We are a lean, mean, bootstrapped lead generation machine. We have taken zero funding and do not intend to do so.

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Can I have a reference call?

Yes. Once we have identified the right pilot for your team and you are ready to launch our final step is to have you chat with one of our awesome clients about their experience working with their Pilot team.

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Do you do B2C?

Yes but we specialize in B2B.

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Do you work inside my CRM.

We can. Our experts are well versed in all popular CRMs including SalesForce, Hubspot and MS Dynamics. Prior to launch, your team will work with you to understand how you use your CRM so we seamlessly mirror your sales process.

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How do I cancel?

Simply send an email to your dedicated specialist or contact us @ info@pilotnow.com

Sales Development FAQ

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Can I meet my SDR first?

Absolutely.

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Where are SDRs based?

Our SDRs are based in Europe and Canada. All SDRs are fluent in English with Phone SDRs being accent free native speakers. We have in-house English teachers on staff who work daily with our team further their understanding of language and culture.

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What hours does my SDR work.

Your SDR is available 8hours per day to respond to prospects and schedule meetings for your team. We also have packages that include 13 hours of daily coverage ensuring quick response times and more meetings. Pilot is the only outbound sales development shop to over this service.

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Do SDRS call?

Yes. SDRs are able to make phone calls but do so in a combination with email and other channels. We are NOT a telemarketing company.

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Can I get a SDR experience in my vertical/industry.

Yes. We will work with you to identify an SDR best suited for your company and allow you to approve before engaging with Pilot.

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I have my own list. Can my SDR use my leads?

Yes. Pilot will check your list first to ensure it meets your ICP and has acceptable accuracy. Based on this, your list size and goals, we will build a package customized to your needs.

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What number do they call from?

As part of your Pilot we will purchase a local number for your SDR.

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Are calls recorded?

Yes and they are available to you at any time.

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What email does the SDR use?

SDRs are set up with an email address under your domain. Together we decide on a title and all communication between SDR and prospects visible to you.

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How much time will I need to put in?

In the first month, our clients will generally put 2-3 hours a week into helping us get your Pilot off the ground. Once launched, clients should expect to commit 1-2 hours a week to their dedicated Pilot team.

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How quickly can you launch my appointment setting campaign?

10-14 days in most cases.

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How does onboarding work?

In the weeks running up to the launch, your team works with your SDR, our content writers, tech staff and sales experts to make all the preparations necessary for a successful launch.

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Who writes the scripts and messaging?

We do! However, this is done with your input and all content and messaging requires your approval before being used. We take the responsibility of representing your brand seriously.

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How are appointments scheduled for me?

Your SDR can schedule calls, face-to-face meetings, webinars and more. They either have visibility to your calendar or work within timeslots that you provide.

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What if the appointment is a no-show?

It’s the SDRs responsibility to reschedule no-shows. We always focus on quality over quantity and have perfected the reminder process ensuring a 90%+ show rate.

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How are appointments qualified.

Firstly, all appointments stem from a list you approved. Additionally, your SDR can add additional qualification mirroring your current sales process.

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Do you email blast?

Never. All emails are one-to-one emails personalized to the prospect. We follow all applicable laws and regulations.

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How do I track results?

Pilot customers get live updates in chat, weekly reports and are in continual communication with their dedicated team.

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Who comes up with the strategy?

We do. As part of your service, our sales experts will work with you to design a cadence content strategy that you approve. We balance our years of experience in sales development with your experience selling your solutions to give us a successful starting strategy. From there, we follow the KPI’s and listen to your feedback to optimize your campaign and improve results.

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Who trains my SDR?

Our team of sales experts works with your SDR to understand your company so that they represent your brand to your standards. As part of the launch process, we always encourage our clients to have a training session to ensure the SDR is synced to your process.

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How quickly will I see appointments?

Some clients see appointments roll in within weeks of launch. However, Pilots are campaigns with multiple touch points and the average prospect will only get their last touch from the SDR four weeks after their first touch. Consequently, Pilots should be judged going into their 2nd and 3rd month.

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How many appointments will I get.

This depends entirely on the pilot. Prior to launch your team will set benchmarks and goals that are tied to positive ROI.

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What KPIs do you measure?

Countless KPI’s are measured to ensure your Pilot is on track. These include but are not limited to; Deliverability rates, open rates, positive response rates, negative response rates, opt outs, call-connects, decision makers connected to, meetings scheduled, show-rates and multiple other conversion metrics.

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What clients are not suited for Pilot SDR solutions?

Clients that are B2C or have LTV’s of less than $2000 are generally not well suited for Pilot. As part of your consultation, we will be transparent regarding expected results openly discuss any challenges we may foresee.

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Is there a set up fee.

Yes. For Sales development Pilots we have a one-time set-up fee of $400. This covers the 2 weeks of onboarding preparation required to position your pilot for success.

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Can I do a SDR pilot for a single month?

Yes but we advise against it. Building an outbound engine is like getting an oil tanker up to speed. It takes time to get the engine up to speed, but once moving is hard to slow down. Building a outbound program is a strategic endeavor and clients that are looking for a quick fix are not suited for Pilot services.

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Does Pilot follow the predicable revenue model?

Yes! We are big believers and Fans!

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Do you do sales?

Not at this time. We focus on setting qualified sales meetings for your team but will be testing sales as a service in 2018.